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PRIVACY POLICY

Website: rift.coach
Business Name: Akemi (“we”, “our”, “us”)
Jurisdiction: Ireland

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you use rift.coach and our coaching services.
We comply with the EU General Data Protection Regulation (GDPR) and applicable Irish data protection laws.

2. Data We Collect

We collect the following types of information:

a) Information you provide directly:

  • Name and contact details (email, Discord username)

  • Payment information (processed via secure third-party payment processors)

  • Gameplay recordings (VODs you send us)

  • Your voice during coaching sessions (if recorded)

b) Information collected automatically:

  • Website usage data (via analytics tools)

  • IP address and browser type

  • Cookies (see Section 8)

3. Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

PurposeLegal Basis (GDPR Art.)

Booking and delivering coaching sessionsArt. 6(1)(b) – Contract performance

Processing paymentsArt. 6(1)(b) – Contract performance

Recording sessions (with consent)Art. 6(1)(a) – Consent

Customer support & reschedulingArt. 6(1)(b) – Contract performance

Marketing (if subscribed)Art. 6(1)(a) – Consent

Website analyticsArt. 6(1)(f) – Legitimate interest

4. Data Sharing

We do not sell your personal data.
We may share data only with:

  • Payment processors (e.g., Stripe, PayPal)

  • Cloud storage providers (for session recordings)

  • IT service providers (for website hosting and maintenance)

  • Legal authorities if required by law

All third parties are bound by confidentiality and GDPR-compliant agreements.

5. Data Retention

  • Booking and payment records: 6 years (for tax and accounting purposes)

  • Session recordings: Up to 12 months unless otherwise agreed or requested for deletion earlier

  • Marketing contact details: until you unsubscribe

  • VODs sent for review: deleted within 3 months after the session

6. Your Rights Under GDPR

You have the right to:

  • Access your data

  • Rectify incorrect or incomplete data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict processing of your data

  • Receive a copy of your data in a portable format

  • Withdraw consent at any time (for recordings or marketing)

  • Lodge a complaint with the Irish Data Protection Commission

To exercise your rights, contact: [Insert Contact Email]

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Encrypted payment processing

  • Secure storage of session recordings

  • Limited access to personal data on a need-to-know basis

8. Cookies & Analytics

Our website may use cookies for:

  • Site functionality

  • Analytics (e.g., Google Analytics)
    You can disable cookies in your browser settings, but some features may not work correctly.

9. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure it is protected by:

  • Adequacy decisions from the European Commission, or

  • Standard Contractual Clauses approved by the European Commission

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact

For any privacy-related questions, please contact:
📧coaching.akemi@gmail.com

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